Shipping policy

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, promotions, or holidays, processing times may be longer. We appreciate your patience during these periods.

Shipping Methods & Delivery Times

Estimated delivery times begin once your order has been dispatched.

Shipping Method	Estimated Delivery Time
Standard Shipping	7–10 business days
Express Shipping	3–7 business days
International Shipping	10–21 business days (where available)

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location, package size, and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable terms and minimum order values will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available). You can use this tracking information to monitor the progress of your delivery.

Delivery Delays

While we work with trusted shipping partners, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather
Public holidays
Carrier delays
High shipping volumes

We appreciate your understanding should any unexpected delays occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before your order is dispatched.

Lost or Stolen Packages

Once your order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe your package has been lost during transit, please contact us so we can assist in opening an investigation with the shipping carrier.

We are not responsible for packages that are lost or stolen after successful delivery unless required by applicable law.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
A description of the damage
Clear photographs of the damaged item(s) and packaging

We will assess the issue and arrange a replacement, exchange, or refund where appropriate.

Failed Delivery Attempts

If a delivery cannot be completed due to customer unavailability or an incorrect address, the shipping carrier may attempt redelivery or return the package to us.

Additional shipping charges may apply to resend returned orders.